Rebuild Your Patient Volume During Covid-19 | Read Our Tips

Overview:

There is a visible decline noticed in patient’s volume as a result of the Covid-19 emergence during the last few months. In this blog, we’ll discuss some essential tips that can help us regain patient volume over time.

Summary:

Healthcare providers are witnessing a visible decline in patient volume after the pandemic situation created by Covid-19.
It needs the proactive engagement of medical healthcare providers to enhance the existing patient’s volume.
Training sessions should be conducted for front desk office staff.
Front desk office staff should ensure an effective scheduling system to connect and engage with patients.
Try to be available for maximum working hours or spare your weekends for it to meet the needs of the patients.
Offer virtual services to your patients so they can avail them by sitting safely at their homes.

Covid-19 Crisis & Declining Patient Volume:

The medical professionals are witnessing a visible decline in patient volume due to the pandemic situation created by Covid-19. The patients delayed or canceled their appointments, consultations, and visits that did not require medical urgency. But
now many states are reverting their medical engagements to flourish and regain their economy. The patients are trying to reach their healthcare providers again. But an awakening question that is hitting everyone right now is whether the medical
providers would be able to regain their patient volume they were getting before the emergence of Covid-19 or not?

Some Important Tips to Regain Patient Volume

It needs the constant and proactive engagement of medical healthcare providers to enhance the present patient volume. Here we will be sharing a few essential tips that can instantly help you regain the patient’s volume:

A patient using Tablet to connect with a healthcare professional

1. Outreaching Your Patients Actively

To regain patient volume, healthcare providers should directly call their patients and ensure or inform them about safety and preventive care in their medical practice. Prioritize the patients who have scheduled their appointments with you earlier
or those who needed vaccination or therapies before the pandemic situation. You should inform the patients about the healthy practices you are adopting to keep them safe from the attack of this deadly coronavirus.

The most healthy practices you can adopt during this pandemic situation include:

Maintaining social distancing measures in your medical center or facility.
Ensure all the staff wears masks and gloves during the working hours.
Isolating the coronavirus suspected or confirmed patients from the unaffected ones.
By ensuring patients are also given gloves and masks before the appointment.
Also, introduce a hand wash system in your medical practice.

Training of Front Desk Office Staff:

Training must be given to your front office staff to build a certain level of trust with your patients. It would help if you kept in mind that your front office staff’s impression has a lot to say about your medical practice. They should ensure an
effective scheduling system to connect and engage with patients. Otherwise, it will create a wrong impression, and you are at risk of losing them.

Accommodating Patients at their earliest:

As all the medical facilities are opening up again, the patients would not like to wait for their appointments or follow-up sessions. They may choose another healthcare provider as a replacement, which can offer them quick services. Try to be available
for maximum working hours or spare your weekends to meet the needs of the patients.

Adopt a Virtual Care System:

In this digitalized and unpredictable era, virtual care has become mandatory. Innovation is a must criterion as there is a dire need to meet the needs of the patients. If your patients are not satisfied with coming to your medical center or facility,
you can offer them virtual services or Telemedicine video visits. Your patients will opt for the virtual care services if they are advanced enough to provide them with all services at the safety of their homes, including e-transcription.

Building a Strong Mental Attitude:

As all people around the world are suffering the bitter consequences of this pandemic situation. Many patients would not be able to cope with such difficult circumstances. As a healthcare professional, you must provide behavioral support to them. You should help them in building a strong mental health attitude in such harsh times. Talk to us! We also offer online consultations for your practice.