There are several healthcare tools used for improving RCM services of medical or a healthcare practice. But it is easy to get confused by the range of features that come with these solutions. If you are planning the transition from a paper-based system to a modern EHR system or want to replace the existing EMR solution, this blog can be a huge help. Here, we have listed the most crucial features that should be a part of the EMR system.
- In the modern healthcare setup, the revenue of hospitals is directly related to patient satisfaction.
- It is estimated that active patient choices influence almost 60 percent of healthcare spending in the US.
- Healthcare systems providing integrated, highly engaged, and personalized care helps to improve the patient experience.
- EHR is used to examine charts, send prescriptions directly to a pharmacy, connect to labs for test results, or provide a portal for patients to see their results.
- Medication tracking is one of the most crucial features of EMR systems that help track medications prescribed to your patients.
- EMR solutions with the feature of e-prescribing provide you with immediate and automated notifications of potential drug allergies and interactions.
Improved Patient Experience
In this era of the modern healthcare setup, the revenue of hospitals is directly related to patient satisfaction. With patients’ enhanced engagement in steering their health care experiences, the health care market becomes increasingly competitive. Hence hospitals must take a more proactive approach for fulfilling their commitment of delivering an excellent care experience to their patients to survive the stiffening competition. The global health care market’s future lies in providing high-value care that concentrates on the patient experience. Patient experience is the sum of all interactions that influences patient thoughts across the continuum of care.
‘’It is estimated that almost 60 percent of healthcare spending is affected by active patient choices in the United States.’’
Empowering Patients To Participate in Their Care
Nowadays, patients require more than good quality care from their healthcare providers. They respond to the options that reflect their requirements. It involves control over their data and digital access to medical services that help them participate in their own care. Patients increasingly expect diagnostic procedures to be personalized to incorporate their choices and needs.
Whether digitally empowered or geographically convenient, enhanced access to personalized care is crucial. Healthcare systems providing integrated, highly engaged, and personalized care helps to improve the overall patient experience. Cultural and language factors also play an integral part for patients to decide where to go for care.
Strategies for Enhanced Patient Experience
Healthcare providers and medical practices need to focus on the following approaches to improve patient’s experience:
- Engage patients and families in their care.
- Optimize the diagnostic experience.
- Deliver outcomes that matter to patients.
- Sustain patient loyalty.
Essential Features of Electronic Medical Record(EMR) for Medical Practices
Healthcare tools play a vital role in improving the overall patient experience, thus boosting the revenue of the medical practice. Here is a list of the critical features of an electronic healthcare record system:
1. Appointment Scheduling
A comprehensive EHR system must possess an appointment-setting feature that allows the medical staff to register patients quickly, make appointments, and determine the reason for their visit. It should have the capability to send automatic appointment reminders to the patients by email or text to help reduce no-shows and assure better data collection.
2. Medication Tracking
Medication tracking is one of the most crucial features of EMR solutions that helps to track medications prescribed to your patients. With this feature, you can have information available at your fingertips.
One of the most critical advantages of medication tracking is determining if a prescribed medication combines with other medicines being used by the patient. It can also be a valuable and powerful tool to identify allergic reactions and keep your patients safe from any possible harmful effects.
Medication tracking features within the EMR system provide you the warnings that may have been published regarding prescribed medication and suggest alternatives that may be equally effective to meet the healthcare needs of your patients.
3. E/M Coding
It will be a great help if the system assists you in following the evaluation and management documentation standards. Such standards help to assure that healthcare providers have all the necessary information required to payout. The data your EMR platform might record to help comply may include complete and precise medical records, physical exam findings, prior diagnostic test results, medical plan of care, diagnosis and treatment codes, patient’s progress, revision of diagnosis, and so many other things.
Your EMR solution should have an additional feature of e-prescribing. With e-prescriptions, you don’t need to provide your patients with poorly written handwriting, assuming that receiving pharmacy will correctly fulfill the order. It also offers you immediate and automated notifications of potential drug allergies. Additionally, the EMR system provides a secure and reliable portal for electronic prescription of controlled substances.
5. User-Friendly Interface With All-Time Access
Your EMR solution should have a feature of accessibility that provides 24/7 access to the patient records from any device or computer. Security is of critical importance at this level. It should have a simple and user-friendly interface that supports the visibility of an entire clinical encounter on a single screen, with drag-and-drop abilities and minimum screen openings.
Choosing the appropriate EMR system will have a notable impact on day-to-day healthcare practices and improving RCM services. The best solution for you depends on the specific requirements of your medical practice. But it is essential to stay in the right direction.